If you receive a damaged or incorrect item, please contact us within 7 days at office@myluni.at. We will resolve the issue promptly and offer either a replacement or a refund.

If your item arrives damaged, please contact us within 7 days of receiving your order. Send an email to office@myluni.at with a photo of the damage. We will process your case and offer a solution as soon as possible.

Unfortunately, we cannot change an order after it has been confirmed. If you would like to make changes, we recommend canceling your order and placing a new one. Please contact us at office@myluni.at.

If your package cannot be delivered (e.g., because you were not home or the address provided was incorrect), it will usually be available for pickup at the carrier's facility or returned to us. The cost for reshipping will be the responsibility of the customer.

You have the right to cancel your order within 14 days without providing a reason (for EU customers). To exercise your right of cancellation, please send us an email at office@myluni.at to inform us of your decision. Please note that return shipping costs are typically the responsibility of the customer, unless the item is faulty or does not match the ordered item.

We ship worldwide. During the checkout process, you can verify if we deliver to your country.

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your shipment on the shipping carrier's website.

Yes, we offer international shipping. Please note that additional customs duties and taxes may apply depending on the destination.

Deliveries to parcel stations are possible if the shipping carrier supports this service. Please ensure you provide a valid parcel station address when placing your order.

Domestic Shipping (Austria): The estimated delivery time for orders within Austria is usually 7–15 business days, depending on the availability of products and any unforeseen delays. International Shipping: Delivery time for orders within Europe is typically 5–7 business days. For orders outside Europe, the delivery time may range from 15–30 days.

If you wish to cancel your order, please contact us immediately at office@myluni.at. Please include your order number in the email. We can only cancel orders if they have not been shipped yet.

Yes, for international orders (outside the EU), customs duties and import taxes may apply. These fees are the responsibility of the customer and vary depending on the destination country. We recommend checking the customs regulations in your country before making a purchase.

We accept the following payment methods: Credit card (Visa, MasterCard) PayPal Sofortüberweisung Apple Pay / Google Pay

If you are not satisfied with an item, you may return it according to our return policy. Please ensure the item is unused and in its original packaging. Further details can be found in our Return Policy.