Store Policy
1. Scope of Application
The following Terms and Conditions (T&Cs) apply to all orders placed by customers (hereinafter referred to as "Customer" or "You") through the online shop of [Your Shop Name] (hereinafter referred to as "we", "us" or "Shop"). By placing an order, you acknowledge and accept these T&Cs.
These T&Cs are applicable to customers in both the European Union (EU) and the United States (USA), with specific provisions relevant to each region outlined below.
2. Contracting Party
The purchase contract is concluded with:
MyLuni
Austria 1100, Vienna
Phone: +4368181744503
Email: Office@myluni.at
Website: www.myluni.at
3. Conclusion of Contract
By clicking the order button in the online shop, you place a binding order for the products in your shopping cart. The contract is concluded when we accept your order by sending an order confirmation or by delivering the goods.
4. Prices and Shipping Costs
4.1 EU Customers
All prices stated are final prices, including the statutory Value-Added Tax (VAT). The applicable VAT rate depends on the country of residence of the customer within the EU.
4.2 USA Customers
For orders shipped to the USA, prices do not include sales tax. Sales tax will be added based on the destination state and its applicable rate, where required.
4.3 Shipping Costs
Shipping costs will be added to the total order amount and will be displayed during the checkout process. These costs depend on the delivery address and the chosen shipping method.
5. Delivery
5.1 EU and USA
We ship worldwide, including to the European Union (EU) and the United States of America (USA). The estimated delivery time will be displayed during the order process and may vary depending on the product and location.
5.2 Customs and Import Duties
For EU customers, no additional customs duties or import taxes apply, as long as the goods are shipped within the EU.
For USA customers, customs duties or import taxes may apply, depending on the value of the goods and the shipping location. These fees are the responsibility of the customer.
5.3 If a product is unavailable, we will inform you promptly and offer either a substitute delivery or the option to cancel the order.
6. Payment Methods
We offer the following payment methods:
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Credit Card (Visa, MasterCard)
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PayPal
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Sofortüberweisung (Instant Bank Transfer)
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Apple Pay / Google Pay
The payment is due upon placing the order.
7. Right of Withdrawal
7.1 Right of Withdrawal for Consumers (EU)
In the EU, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party named by you, who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us at Office@myluni.at with an unequivocal statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract.
7.2 Right of Withdrawal for Consumers (USA)
In the USA, consumer protection laws do not mandate a withdrawal period, but we offer a 30-day return policy for customer satisfaction.
To initiate a return, please contact us via Office@myluni.at or through the "Returns" section of our website.
7.3 Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the delivery costs, without undue delay and no later than 14 days (for EU customers) or 30 days (for USA customers) after receiving your withdrawal statement.
8. Returns and Exchanges
8.1 EU Customers
If you are not satisfied with an item, you can return it in accordance with our return policy. The return shipping costs are to be borne by you, unless the item is defective or does not correspond to the order.
8.2 USA Customers
USA customers have 30 days from the date of delivery to return items for a full refund. The return shipping costs are the responsibility of the customer, unless the item is defective or was shipped incorrectly.
8.3 Return Conditions
The returned item must be unused, undamaged, and in its original packaging. Please include a copy of the receipt or order confirmation in your return package.
9. Retention of Title
The goods remain our property until the full purchase price has been paid.
10. Warranty
10.1 EU Customers
In accordance with EU law, the statutory warranty rights apply. If the goods are defective, you are entitled to subsequent performance (repair or replacement). If this is not possible, you are entitled to withdraw from the contract or demand a reduction in the purchase price.
10.2 USA Customers
For USA customers, warranty claims can be made in accordance with applicable federal and state laws. The statutory warranty period is generally 1 year for most products.
11. Liability
11.1 EU and USA
We are only liable for damages caused by intentional or grossly negligent behavior. For damages caused by simple negligence, we are only liable if a material contractual obligation (cardinal obligation) is breached.
12. Data Protection
The protection of your personal data is very important to us. All personal data is processed only in accordance with the statutory provisions.
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EU Customers: We comply with the General Data Protection Regulation (GDPR), ensuring that your personal data is protected.
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USA Customers: We comply with the California Consumer Privacy Act (CCPA), as well as other applicable data protection laws.
For more information, please refer to our privacy policy.
13. Final Provisions
13.1 Applicable Law
For EU customers, Austrian law applies.
For USA customers, the laws of the United States of America apply, and jurisdiction for disputes shall lie in the state where the seller is located (Vienna, Austria).